Your First HotSync

Your First HotSync

The first time you synchronize the data between your Handheld and Outlook is different from a regular HotSync because there is no history for the Chapura conduits to use as a guide during the process. You need to select whether the conduits should synchronize the two, have Outlook overwrite the Handheld, or have the Handheld overwrite Outlook. The default is to synchronize the two. If you choose synchronize for your first HotSync, all Handheld records will be added to Outlook and all Outlook records will be added to your Handheld. Note: if you have extensive duplicate records between your Handheld and Outlook, you might want to consider an option other than synchronize.

If you have a substantial amount of information in Outlook, we recommend that you back up your Outlook information BEFORE your first sync. You can use the Export function of Outlook to export a copy of your Calendar, Contacts, Tasks, Notes and Journal to a backup "Personal Folder" file. To do this, select File/Import and Export... on the menu and select "Export to a personal folder file (PST)".

As an option, you can go to your synchronization settings in the Chapura Conduit Manager and select "Outlook overwrites Handheld" for each of the installed applications. This setting will erase your Handheld records and copy your Outlook records into the Handheld. All subsequent synchronizations should be set to 'Synchronize'.

Another option is to go to your settings and select "Handheld overwrites Outlook". This setting will erase your Outlook records and copy your Handheld records into Outlook. All subsequent synchronizations should be set to 'Synchronize'.

If you want to make sure all information in both Outlook and the Handheld is preserved, then select synchronize. You may have more duplicate records than you want when you are done, but all data will be preserved. This is recommended for most users.